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How Do I Order?
Once you have browsed through all the samples on pinklillyblue and decided on the one you want, order from that category. I will contact you back to confirm your order and ask for your photograph(s). Within 24 hours I will email you your proof, you will look it over and if no adjustments are needed, you will continue with your order and payment.

How do I send my pictures?
Please see our photography tips for tips on taking your own beautiful announcement-worthy photos. You will need to email us the full size, high quality picture when I contact you. The image you send us, should be directly off your camera, do NOT resize or do any editing. When taking your pictures, please refer to your camera's manual to assure your setting is at the highest quality. I cannot accept poor images. If you are scanning images in, please scan your photos in at 600dpi. If you do not have access to a scanner, please email us for a mailing address and we can scan them for you and return your originals with your order.

Can I use the professional pictures I had done at Sears?
You can use any picture you want, even ones done at professional studios or by photographers. However, we will need a copyright release from the studio/photographer. We cannot use their image freely as it is copyrighted by them and hope you understand this. If your photographer gave you, your images on a CD that does not mean he/she released copyright to you. Please contact them with any questions.

My camera has a black and white function and I know I want b/w images, should I shoot with that?
No, please do not. Shoot your pictures in full color and do NOT do any editing. We will turn them into b/w, sepia or fix any issues with your photos for free.

How soon will I get a proof?
Most proofs are emailed to you within 24 hours of receiving your photos.

When and how do I pay?
Payment is immediately when you order. Your order will not be printed until your payment is received. We accept all major credit cards through paypal as well as e-checks. If you choose to pay with an e-check it must clear before your order will be printed. We also accept money orders but we cannot proceed with your order until the money order has been received.

Is there a minimum or maximum order amount?
There is a minimum order of 30 announcements/invitations. This is because you are not paying for the paper, you are paying for the design and the hard work and time that was put into it. There is no maximum.

Can I cancel or get a refund on my order?
Yes. If you are not happy with your announcements, please return the whole order to us, once received we will process your refund. If you would like to cancel your order before your proof as been emailed to you, there is no charge. However, if you would like to cancel your order after your proof has been emailed, there is a 10 dollar charge. Refunds are not given on the Design Only package.

What is the turn-a-round time?
After you approve your proof, your announcement is sent to the printers. We use high quality, professional printers to assure your announcement is done beautifully. The turn around for the printing is 5 business days and you should receive your announcements in about 10 business days. There is rush delivery available.

I like a couple of your samples and/or would like custom work?
We can change any of our designs to your taste, that includes changing colors, changing fonts, or combining 2 designs into 1. Your announcement can be as unique as you. Just contact us with your ideas.

I like one of your birth announcement designs, but need birthday invitations?
Any of our designs can be used for anything!

I need more announcements, can I re-order or scan and have them printed?
Pleaase contact me up to 2 months after and you can re-order. You cannot have your announcements duplicated at another printing company. Federal law states that the author of the work is the owner of it, regardless if the image contains a copyright note. Please respect my hard work and time and do not duplicate your card.

Where is my order?
We cannot be responsible for the postal service. We provide delivery confirmation on every order and if you would like insurance to protect your order, there is an extra charge. If you still have not received your order, please contact us.

Why would I want to pre-order my envelopes?
Some people want to order their envelopes before they order their announcement so they can get a start on addressing everything. Then once the time comes to order their announcement, all they have to do is put them in the envelopes when they arrive. There is a 10 dollar charge for pre-ordering.
Last Updated: 3 Oct 2007 19:34:14 PDT home  |  about  |  terms  |  contact
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